FAQ

1. When will my order ship?

Orders are processed within 1–3 business days.
You will receive an email confirmation once your order has been shipped.

2. How long does delivery take?

Delivery times vary by location:

  • USA: 5–12 business days

  • UK & Europe: 7–14 business days

  • Middle East & Asia: 10–18 business days

  • Worldwide: 10–20 business days

Please note: Shipping delays may occur during holidays or peak seasons.

3. Do you offer order tracking?

Yes. Once your order ships, you will receive a tracking number by email.
You can also track your order anytime using our Track Order page.

4. What is your return policy?

We offer a 7-day easy return policy.
To qualify for a return:

  • Item must be unused and in original packaging

  • You must contact us first to approve the return

To start a return, email:
📩 support@tryshoppy.com

5. What if my item arrives damaged or defective?

If your item arrives damaged, defective, or not as described, we will replace it free of charge.
Please send us photos within 48 hours of delivery.

6. Can I cancel my order?

Yes, you can cancel your order within 12 hours of placing it.
After this time, the order may already be processed.

7. What payment methods do you accept?

We accept major payment methods, including:

  • Credit/Debit Cards

  • PayPal

  • Apple Pay / Google Pay (if available)

All payments are secure and encrypted.

8. I entered the wrong address — what should I do?

Contact us immediately at support@tryshoppy.com.
If your order has not shipped yet, we can update the address for you.

9. How can I contact customer support?

You can reach us anytime at:
📩 support@tryshoppy.com
We reply within 24 hours.