Returns & Exchanges

At TRYSHOPPY, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Policy

We offer a 30-day return policy from the date your order is delivered.

Return Eligibility

To be eligible for a return, your item must:

Be unused and in its original condition
Be returned in its original packaging
Include proof of purchase

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

How to Start a Return

To request a return, please contact our customer support team and include:

Your order number
The reason for the return
Photos of the item (if it is damaged, defective, or incorrect)

Email: support@tryshoppy.com

Phone: +1 (904) 921-1612

Exchanges

We do not offer direct exchanges. If you would like a different size, color, or product, please return your eligible item according to our Return Policy and place a new order for the item you want.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.