Refund Policy

Last updated: July 29, 2026

At TRYSHOPPY, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Refund Eligibility

We accept refund requests within 30 days of receiving your order.

To be eligible for a refund, your item must be:

Unused and in its original condition
Returned in its original packaging
Accompanied by proof of purchase

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Non-Refundable Items

The following items are not eligible for refunds:

Final sale or clearance items
Gift cards
Personalized or custom-made products
Perishable goods
Personal care or hygiene products
Items damaged due to misuse, neglect, or improper handling

How to Request a Refund

To request a refund, please contact our customer support team within 30 days of receiving your order.

Please include:

Your order number
A brief explanation of the issue
Photos of the item (if it is damaged, defective, or incorrect)

Email: support@tryshoppy.com

Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after 10 business days from approval:

Check your bank account.
Contact your credit card company or payment provider, as processing may take additional time.
If you still have not received your refund, please contact us.

Email: support@tryshoppy.com

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the eligible item according to our Return & Refund Policy and place a new order for the desired product.