Frequently Asked Questions (FAQ)
1. How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 5–15 business days within the United States and 10–30 business days for international orders.
2. How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. Please allow 24–72 hours for the tracking information to update.
3. Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping availability and delivery times may vary depending on your location.
4. Can I cancel my order?
Orders can only be canceled before they have been processed for shipment. Please contact us immediately at support@tryshoppy.com if you wish to cancel or modify your order.
5. What is your return policy?
We offer a 30-day return policy. Items must be unused, in their original condition, and include proof of purchase. Please contact us before returning any item.
6. My item arrived damaged or I received the wrong product. What should I do?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item. We’ll review your request and resolve the issue as quickly as possible.
7. Why did my order arrive in multiple packages?
Some orders may arrive in separate packages because products are shipped from different warehouses or suppliers. This is normal, and each package will have its own tracking information when available.
8. What payment methods do you accept?
We accept major credit and debit cards, Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, PayPal (where available), and other secure payment methods offered at checkout.
9. Is my payment information secure?
Yes. Your payment information is protected using industry-standard SSL encryption. We do not store your full payment card details.
10. Do you offer free shipping?
Yes. We regularly offer Free Shipping on eligible products and during promotional events. Shipping offers will be displayed on the product page or at checkout.
11. Will I have to pay customs or import duties?
International orders may be subject to customs duties, taxes, or import fees charged by your country’s customs authorities. These charges are the customer’s responsibility.
12. What if my package is delayed?
Shipping delays may occasionally occur due to weather, customs processing, or carrier issues. If your order is significantly delayed, please contact us and we’ll be happy to assist you.
13. Can I change my shipping address after placing an order?
Yes, if your order has not yet been processed. Please contact us as soon as possible, and we’ll do our best to update your shipping address.
14. How do I contact customer support?
Our customer support team is available 24 hours a day, 7 days a week (24/7).
Email: support@tryshoppy.com
Phone: +1 (904) 921-1612
15. Why should I shop with TRYSHOPPY?
At TRYSHOPPY, we’re committed to providing quality products, competitive prices, secure payments, fast and reliable shipping, and exceptional customer service. Your satisfaction is our highest priority, and we’re here to ensure you have a smooth and enjoyable shopping experience.