Order Policy

Thank you for shopping with TRYSHOPPY. Please read this Order Policy to understand how we process and manage your orders.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Order Confirmation

After placing your order, you will receive a confirmation email containing your order details. Please ensure that your email address is entered correctly at checkout.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. We can only modify or cancel orders before they have been processed or shipped. Once an order has been processed, we are unable to make changes or cancellations.

Incorrect, Damaged, or Missing Items

If you receive the wrong item, a damaged item, or if any items are missing from your order, please contact us within 7 days of delivery. Include your order number and, if applicable, clear photos of the item so we can resolve the issue promptly.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number. Please allow 24–72 hours for the tracking information to update.